The purpose of our website is to provide you with information about our agency, respond to your enquiries and provide you the opportunity to acquire a service or product.
If you fill in a form on our website, we will collect the email address and any other details, such as your name, which may be required in order to submit the form. We will also retain a record of your enquiry.
How we deal with complaints and requests
If you wish to know what personal information we hold about you in order to ensure it is accurate or complete, please contact us. In some cases, we use third party providers, such as MailChimp – external site where you can easily access the information we hold about you via an “update your subscription preferences” link. It is our policy to ensure you have the ability to access your personal information easily. If you are unable to access your information, please contact us.
Please note that if you contact us to obtain access to your personal information, we may ask for evidence of your identity to protect the privacy of others.
If you wish to contact us, please do so by using either the contact form or telephone number on this website or write to us via the address provided on our website. We will endeavour to respond to you within fourteen days. If your enquiry is a complaint, this may take a little longer to resolve. Regardless, we will respond to you within fourteen days to advise you of the action we are taking to resolve it.
How we protect your personal information
Our website is hosted in Australia only in secure facilities that host high profile customers and have a high standard of compliance. In order to secure the personal information we hold on our websites about you, we collect this information and store it securely and we have safeguards in place to protect it.
All of our workers are trained in the importance of confidentiality and maintaining the privacy and security of your information. Your personal information is only accessible to workers who are responsible for our websites or providing information, services or products to you.
A standard part of websites these days is the ‘cookie’, which helps to improve the experience of visitors. A cookie is a small text file. From time to time, we may use them, in which case when you visit our website, they will be placed on your computer as a tool to remember your preferences. If you do not want a cookie loaded onto your computer, you can adjust the settings in your web browser to block it. You can also clean the cache on your web browser at any time to remove cookies from your computer. If you do this, please be aware that some functionality of our website may not work.
For your convenience and information, we may provide links to other websites. Please be aware that we are not responsible for these websites, and do not have any control over their compliance with the privacy practices we lay out in our policy. If you visit them, you do so at your own risk.
To improve your experience of using our website, we use Google Analytics to observe the traffic to our site. This service transmits website traffic data to Google servers in the United States. No personally identifiable information (including your IP address) is obtained by Google Analytics.
We may also use social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should become familiar with their privacy policies. If you have an account with a social media site, the interfaces may allow the social media site to connect your visits to our website with other personal information.
Our agency is part of the Australian Catholic Bishops Conference, which is bound by the provisions of the Privacy Act 1988 (Cth)– external site, including the Australian Privacy Principles- external site.
lf you have any queries about this policy or wish to make a complaint about the manner in which the ACBC or one of its agencies or organisations has handled your personal information, in the first instance please contact:
The Australian Catholic Bishops Conference
GPO Box 368
Canberra ACT 2601